To further customize the course, the length was condensed from three days to two. Seventy-five percent of the pre-existing business case studies, used during the class, were changed to be better aligned with situations the project managers at Sabre Airline Solutions face. We worked with Sabre Airline Solutions to prepare two project management courses: Communication and Negotiation Skills and Customer Expectations Management. For us, it was really finding a company that would partner with us." Renfro was sold on our " willingness to work with me and my team, and to customize the training content so that it was Sabre Airline Solutions specific, while still remaining PMI-based. Sabre Airline Solutions had several training vendors to choose from, but decided to work with Global Knowledge.
SABRE CLIENT BASE TRAINING PROFESSIONAL
According to Russ Renfro, Director of Professional Services, there was a real need for a "PMI®-based, formalized classroom training environment, on-site at Sabre Airline Solutions, where 20 to 30 people could be trained at the same time."
What did not exist was a formalized classroom-like training environment with project management classes that were tailored to the unique needs of Sabre Airline Solutions. Employees were able to take online, pre-packaged classes.
Sabre Airline Solutions had a general knowledge base and online training skills repository already in place. The success of these engagements was dependent on its project managers' ability to become effective communicators and negotiators as well as to deliver these solutions in a consistent manner. Sabre Airline project managers negotiate and deliver on service contracts with their airline industry customers. To provide world-class services, they needed to perform as one organization with a consistent approach to service delivery.
The Airline Products and Services organization within Sabre Airline Solutions is comprised of 14 distinct product areas with more than 70 project managers.
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